Privacy Policy
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Last updated: May 1, 2024
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Introduction
Welcome to CoeLab, where we prioritize the privacy and security of our users above all. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our platform. We are committed to ensuring that your privacy is protected and that your data is used responsibly.
At CoeLab, we understand the importance of privacy in the digital age and strive to be transparent about our data practices. This policy is designed to help you understand what information we collect, why we collect it, and how you can manage, update, or delete your information. Our goal is to provide you with a safe, secure, and personalized experience that meets your needs and expectations.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. We take your privacy seriously and are dedicated to protecting the personal information you provide us. Should we ask you to provide certain information by which you can be identified when using this platform, you can be assured that it will only be used in accordance with this privacy statement.
We encourage you to read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. If you have any questions or concerns about our policy or practices, please contact us at the provided contact information.
Information Collection
Types of Personal Information Collected
At CoeLab, we collect various types of personal information to enhance your experience and provide you with customized services. This information includes but is not limited to:
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• Name and Contact Details: Such as your name, email address, telephone number, and any other contact information you choose to provide.
• Account Information: Details you provide
when creating an account on our platform, such as username and password.
• Athletic Information: Information related to your athletic activities, including data uploaded from your fitness devices, training logs, and performance analytics.
• Automatic Watch Uploads: When you connect your fitness devices or applications via our shared API, we automatically receive data from these devices, such as workout duration, intensity, and other related metrics.
• Cookies and Usage Data: Information on how you interact with our services, including pages visited, time spent on pages, and other similar data collected through cookies and similar technologies.
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Methods of Collection
We collect this information through several methods to ensure the best user experience:
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• Account Registration: When you create an account with us, you provide personal information that helps us tailor our services to your needs.
• Auto Watch Upload and Shared API: By connecting your fitness devices to our platform, data is automatically uploaded to provide detailed analytics on your workouts.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information, enhancing your navigation on our platform and understanding user preferences.
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Special Note on the Collection of Data from Minors
If applicable, CoeLab takes extra precautions when collecting data from minors (individuals under the age of 18). We comply with relevant laws and regulations regarding the protection of minors' data and require parental consent for minors to use our services. Our platform provides specific features designed to protect the privacy and safety of minors, and we encourage parents or guardians to participate in and monitor their children's online activities.
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Use of Information
The personal information we collect serves multiple purposes, including:
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• Service Provision: To create your account, provide our services, and ensure their optimal functionality.
• Communication: To communicate with you about your account, our services, updates, and customer support.
• Improvement of Services: To understand how our services are used and make improvements that enhance user experience and satisfaction.
• Marketing: With your consent, we may use your information to inform you about new features, offerings, and promotional content related to CoeLab that may be of interest to you.
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Our commitment is to use your information to provide a personalized, efficient, and secure experience on our platform.
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Information Sharing and Disclosure
At CoeLab, we value your privacy and are committed to maintaining the confidentiality of your personal information. However, there are specific circumstances under which your information may be shared with third parties:
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Circumstances Under Which Information May Be Shared
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services. These service providers are authorized to use your personal information only as necessary to provide these services to us.
• Legal Requirements: CoeLab may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of CoeLab, (c) act in urgent circumstances to protect the personal safety of users of the service or the public, or (d) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of CoeLab's assets, your personal information may be transferred as part of the transaction, subject to the privacy policy of the acquiring entity.
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Third-Party Services
CoeLab utilizes various third-party services that may collect information directly from our users. These services include but are not limited to:
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• Analytics Services: To better understand how our users interact with our platform, we employ analytics services that may track user behavior, engagement, and usage patterns.
• Advertising Services: We may partner with third-party advertising networks to display advertising on our platform or manage our advertising on other sites. These partners may use cookies, web beacons, and other technologies to collect information about your activities on our platform and other sites to provide you targeted advertising based upon your interests.
It's important to note that this privacy policy does not cover the collection or use of information by these third-party services. We encourage you to review the privacy policies of any third-party services you interact with to understand their information practices.
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CoeLab is dedicated to transparency in our information practices. If your information is to be shared with third parties in a manner not covered by this privacy policy, you will be notified beforehand and will have the opportunity to opt out.
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User Choices and Consent
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Options Available to Users
CoeLab respects your right to control your personal information. You have several options regarding the collection, use, and sharing of your data:
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• Profile and Account Settings: You can review, update, or delete certain information from your profile and account settings on the platform.
• Communication Preferences: You have the choice to opt in or out of receiving marketing communications from us. If you decide at any time that you no longer wish to receive such communications, you can opt out through the unsubscribe link in the email communications or adjust your preferences in your account settings.
• Cookie Preferences: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
If you disable or refuse cookies, please note that some parts of the platform may then be inaccessible or not function properly.
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Withdrawing Consent or Opting Out
If you wish to withdraw your consent for the collection, use, or sharing of your personal information, or if you want to opt out of certain uses of your information, you can:
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• Contact us directly to request the withdrawal of your consent or to opt out of specific data uses. Our contact details are provided in the "Contact Information" section of this Privacy Policy.
• Use the tools and settings provided on our platform to control your privacy preferences.
Please note that withdrawing consent or opting out of certain uses of your information may impact your experience on the platform and the services we can provide.
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Data Security
CoeLab is committed to protecting the security of your personal information. We take several measures to safeguard your data from unauthorized access, use, alteration, and disclosure:
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• Encryption & Security Measures: We use encryption and other security measures to protect sensitive information transmitted online. Our platform is also protected by security measures designed to prevent unauthorized access to our systems.
• Access Control: Access to your personal information is limited to employees, contractors, and third-party service providers who need access to perform their job functions and are contractually required to maintain the confidentiality and security of your information.
• Regular Audits: We conduct regular reviews of our data collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Incident Response: In the event of a data breach, we have procedures in place to notify affected individuals and regulators as required by law.
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Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to take steps to protect your personal information online, including choosing strong passwords and keeping your software up to date.
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Data Retention
At CoeLab, we recognize the importance of managing and protecting the personal information that you entrust to us. Our data retention practices are designed to ensure that we only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
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Retention Periods
• User Account Information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to reactivate the services. We also retain some of your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
• Activity and Usage Data: Information related to your use of the platform, such as training logs and performance analytics, is retained for a period that is consistent with the purpose of the data collection and use, taking into account the need to update the information and the necessity to answer queries or resolve problems.
• Marketing Information: If you have opted in to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your CoeLab account.
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Criteria Used to Determine Retention Periods
We determine the appropriate retention period for personal information based on the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and applicable legal, regulatory, tax, accounting, or other requirements.
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When we no longer need to retain your personal information, we will securely delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
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CoeLab is committed to ensuring that your data is stored securely and is only kept for as long as it is necessary for the purposes for which it was collected, in accordance with our Privacy Policy and applicable laws and regulations.
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International Data Transfers
CoeLab operates globally, which means your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected. This can include transfers outside of the European Economic Area (EEA) for our users located in the EEA, or similar international transfers for users located in other regions with strict data protection laws.
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Measures to Protect Your Data
To ensure that your personal information receives an adequate level of protection when transferred internationally, CoeLab implements the following measures:
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• Data Transfer Agreements: We use standard contractual clauses approved by the European Commission or similar contractual clauses in other jurisdictions. These clauses provide specific data protection safeguards to protect your personal information.
• Privacy Shield Framework: Where applicable, we may transfer data in compliance with the Privacy Shield Framework, which requires participating companies to provide a similar level of protection for personal data shared between Europe and the United States.
• Binding Corporate Rules (BCRs): For transfers of data within our corporate group, we may rely on BCRs, which are personal data protection policies approved by data protection authorities to facilitate intra-group transfers of personal data outside the EEA or other regions with strict data protection laws.
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Consent to International Transfers
By using CoeLab's services, you understand and consent to the transfer of your personal information outside of your country of residence, to jurisdictions that may have different data protection rules than your country. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
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CoeLab is committed to safeguarding your personal information and ensuring that it is protected regardless of where it is processed or stored. We will continue to review and update our data protection practices in response to legal and technological developments.
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Your Rights
CoeLab is committed to ensuring that you have control over your personal information. Depending on your location and subject to applicable laws, you may have the following rights regarding the personal data we hold about you:
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Right to Access
You have the right to request access to the personal information we hold about you. This allows you to receive a copy of the personal data we have about you and to check that we are lawfully processing it.
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Right to Correction
You have the right to request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
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Right to Deletion
You have the right to request the deletion or removal of your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law.
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Right to Object to Processing
You have the right to object to the processing of your personal data in certain situations, such as if we are processing your information for direct marketing purposes or basing our processing on legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
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Right to Restrict Processing
You have the right to request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
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Right to Data Portability
The right to data portability allows you to receive your personal data that you have provided to CoeLab in a structured, commonly used, and machine-readable format. Furthermore, you have the right to transmit that data to another organization without hindrance from us, where technically feasible. This right is particularly relevant where the processing of your personal data is carried out by automated means and is based on your consent or on a contract you have entered into. It enables you to easily move, copy, or transfer personal data from one IT environment to another in a safe and secure way, without affecting its usability.
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Right to Object
You have the right to object to the processing of your personal data when it is done on the basis of legitimate interests pursued by CoeLab or a third party, including data processing for direct marketing and profiling related to direct marketing. If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims. This means you have the power to stop the processing of your personal data for specific purposes such as marketing, research, or statistical purposes.
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Right to Withdraw Consent
If you have given consent to the processing of your personal data for one or more specific purposes, you have the right to withdraw that consent at any time. This withdrawal does not affect the lawfulness of processing based on consent before its withdrawal. Upon receiving notice that you have withdrawn your consent, we will cease to process your information for the purposes or purposes you originally agreed to, unless we have another legal basis for doing so in law. The withdrawal of consent is a straightforward process, and we ensure it is as easy to withdraw as it is to give consent.
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How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided in the "Contact Information" section of this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
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CoeLab will respond to your request in accordance with applicable laws and within the timeframes required by such laws. Please note that in some cases, we may not be able to fully comply with your request, such as if it is technically impractical, could jeopardize the privacy of others, or would result in the violation of legal obligations. In such circumstances, we will inform you of the reasons for not fully complying with your request.
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We are committed to ensuring the protection and security of your personal information and to providing you with the means to manage and control your data.
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Cookies and Tracking Technologies
CoeLab uses cookies, web beacons, and similar tracking technologies to enhance your experience on our platform, understand user behavior, and manage and improve the effectiveness of our content and advertising.
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Explanation of Technologies Used
• Cookies: Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. This information is used to track user interactions with the website, remember user preferences, and provide a more personalized experience.
• Web Beacons: Also known as "pixel tags" or "clear GIFs," web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies, which are stored on the user's hard drive, web beacons are embedded invisibly on web pages.
• Similar Technologies: Other technologies such as scripts, tags, and local storage that are used to measure the effectiveness of their advertisements and to personalize the advertising content you see on the site and other websites.
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How These Technologies Are Used
CoeLab utilizes these technologies for several purposes, including:
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• Essential Functions: Some cookies and similar technologies are essential for the operation of our platform, enabling you to move around the website and use its features.
• Analytics and Performance: We use these technologies to collect information about how visitors use our platform, which pages they visit, how long they stay on those pages, and to monitor website performance. This helps us improve our platform and the way we offer content.
• Personalization: Cookies and similar technologies help us tailor our content to your preferences and interests based on your previous activity on our site.
• Advertising: We may use these technologies to deliver advertisements that are more relevant to you and your interests, as well as to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
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Controlling Your Preferences
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more about cookies and how to manage them, visit internetcookies.org (https://www.internetcookies.org/).
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Please be aware that if you choose to block cookies, you may not be able to access or use certain interactive features of the CoeLab website that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.
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For web beacons, since they are embedded on web pages, they cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
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CoeLab is committed to using these technologies in a manner that respects your privacy and choices. If you have any questions or concerns about our use of cookies and other tracking technologies, please contact us using the information provided in the "Contact Information" section of this Privacy Policy.
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Third-Party Websites and Services
CoeLab's platform may contain links to websites, applications, and services provided by third parties. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) or their content. Once you use these links to leave our platform, you should note that we do not have any control over that other website or service. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy.
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Disclaimer
• Privacy Practices of Third Parties: The privacy practices of third-party websites and services are not covered by CoeLab’s Privacy Policy. We encourage you to be aware when you leave our platform and to read the privacy statements of each website and service you visit. This is especially important if those websites collect personal information from you.
• No Endorsement: The inclusion of a link to a third-party website, application, or service on our platform does not imply endorsement of the third-party's website, products, services, or privacy practices. It is your responsibility to make informed decisions about your interactions with these third parties.
• Data Sharing: Please be cautious when sharing personal information on third-party websites. Remember that when you provide information to third parties, the data may be collected and used by others in ways we cannot control or predict.
CoeLab aims to protect the integrity of our platform and welcomes any feedback about these third-party sites. However, we bear no responsibility for the content, policies, or practices of third-party websites or services.
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For your protection, we recommend that you review the privacy policies and terms of use of any third-party websites or services that you access, to understand how they collect, use, and share your information. If you have any concerns or questions about our interactions with third-party websites and services, please contact us using the information provided in the "Contact Information" section of this Privacy Policy.
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Changes to the Privacy Policy
CoeLab is committed to regularly reviewing and updating our Privacy Policy to reflect changes in our practices, technologies, legal requirements, and users' feedback. As we make changes to our Privacy Policy, we want to ensure that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
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Communication of Changes
• Notification: Any significant changes to our Privacy Policy will be communicated to our users through prominent notice on our platform, via email, or through other methods of communication where appropriate. This is to ensure that you have ample opportunity to review the changes and make informed decisions about your continued use of our services.
• Effective Date: Alongside the notification, we will also update the "Effective Date" at the top of the Privacy Policy document to indicate when the changes have become effective.
• Review Opportunity: We encourage all our users to review the updated Privacy Policy to understand the current practices. Your continued use of CoeLab’s platform after the changes have been made will constitute your acceptance of those changes.
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Please note that if we make any material changes to the Privacy Policy, particularly those that affect how we use or disclose personally identifiable information already held about our users, we will provide additional notice and/or request for consent as required by applicable law.
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We value your trust and are dedicated to transparency in how we collect, use, and share your personal information. If you have any questions or concerns about our Privacy Policy or its updates, please do not hesitate to contact us using the information provided in the "Contact Information" section of this document.
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Contact Information
CoeLab is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. If you have any questions, concerns, or comments about our Privacy Policy or the ways in which we handle your personal information, we welcome you to contact us using the following details:
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• Email Address: You can reach us via email at info@coelab.co. Our team is dedicated to addressing your concerns, and we aim to respond to your inquiries as quickly as possible.
• Physical Address: If you prefer to contact us by mail, you can send your correspondence to: 
CoeLab, LLC.
3675 Renee Way Reno, Nevada 89503, USA
Our customer service team is available 8 AM - 5 PM PST, and we are here to help with any issues or questions you may have regarding your privacy.
• Online Contact Form: Additionally, you can reach us through the contact form available on our website. Simply fill out the required fields with your information and query, and we will get back to you as soon as possible.
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Your feedback is important to us, and we are here to ensure that your experience with CoeLab is positive and secure. Whether you have a question about our privacy practices, need assistance with managing your personal information, or wish to report a privacy concern, please do not hesitate to reach out to us. We are here to help and ensure that your privacy is respected and protected.
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